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FAQs

Please note

Please check our website for updates before travelling to the Festival as events can be subject to changes beyond our control. We recommend that you add our email and Eventbrite to your safe sender list.

 

For any queries not covered below, please contact info@huddlitfest.org.uk

  • HLF is an annual Festival taking place at the end of March (sometimes into early April). We occasionally run a small number of events at other times of the year.

  • Events are added to our website and start to become available for booking from December onwards. Subscribers to our newsletter may be offered priority booking to some events and you can also find out about event announcements on our social media. Additionally, we sometimes release Early Bird tickets at reduced prices.

    A downloadable brochure of the programme is usually released by mid-February. We recommend early booking to secure your place.

  • Tickets are booked through the event pages on our website, via the embedded Eventbrite form. Some tickets may be bookable through the venue as well or instead; please see the relevant event page for details. Please note that Eventbrite will charge a booking fee in addition to the ticket price.

  • If the event is not sold out we will usually sell tickets on the door. Please check the website to see if events are sold out prior to travelling.

  • We would advise you to bring proof of your ticket purchase with you, either in paper or electronic form (e.g. on your phone). However, we usually have a list of attendees on the door and can check your details against this.

  • Refunds are available up to 28 days before an event. We may consider refunding tickets after this time, but it is unlikely we will do so unless the event is sold out. You may transfer your ticket to someone else if you are unable to use it, but we recommend that you let us know so that we can update our audience list on the door. To request a refund or inform us of a ticket changing hands, contact info@huddlitfest.org.uk.

  • If an event is postponed, we will let you know and offer you the option of choosing between a refund or carrying your ticket over to the new date. If the event is cancelled, we will refund your ticket.

  • The majority of events last an hour, some are followed by a book signing. Workshops are usually 90 minutes or two hours long. Event end times are usually given on our website, however these can be flexible depending on circumstances.

  • Our aim is to use fully accessible venues for the majority of events. We commission Access Guides from AccessAble, which are regularly updated, and provide a link to the relevant guide on the event listing. If there is no guide, we provide a number to contact the venue for information. If you have specific access needs and you’d like to contact us in advance, email: festivalmanager@huddlitfest.org.uk

  • We understand that sometimes audience members are unavoidably delayed and we do generally admit latecomers. Please enter quietly and find the first available seat.

  • Festival events take place across the Huddersfield area. For specific directions, visit our Getting to the Festival page.

  • These will be available as an event you can book on our website, just like a venue-based event. You will be informed when you book about how to access the event online. We usually send out links around 24 hours before the event.

    We also have a Guide to Zoom on our website.

  • Our bookshop partners are independent booksellers:

    Read Bookshop in Holmfirth

    Fox Lane Books (online)

  • We welcome volunteers of all backgrounds and abilities over the age of 18 (no upper limit). Please contact our Volunteer Co-ordinator for further information: festivalmanager@huddlitfest.org.uk

  • If you’d like to donate to the Festival, you can do so via our Local Giving page.

    For most of our free events, there is an option to add a donation when you book your free place, simply choose the amount from the drop-down menu.

  • The Festival is GDPR compliant and we follow guidelines to protect your data from misuse. We will only contact you with updates relevant to an event you have booked, or with marketing emails if you have opted in to these.

  • We usually allow audience members to take photographs at events and to share these on social media. However, this should be done without disturbing/distracting those around you. You may also take short videos of snippets of events, but not of the whole event.

    We will inform you at the start of an event if no photography or video is permitted or if selfies with the performer are not allowed.

    Official Festival photographers and/or video film-makers may be present at our events to take photographs and videos for use in publicity by the Festival or the press. If an event is being recorded or livestreamed, we will mention this on the event entry of our website.

    If you prefer NOT to be photographed or recorded on video, please alert one of our event organisers or stewards on arrival. The Festival cannot take responsibility for the general public taking audience photographs or videos during events.

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